Only positive things to say about my Rancourt shoes. They are beautiful, tough, and comfortable. The refurb was incredible. They came back like new. I've been wearing them everyday since, for at least a month (as you can tell from the dirt in the pictures). The only problem was that it took a really really really long time. I waited for months and emailed customer service a few times because I was afraid they had gotten lost. Bottom line: set your expectations...the shoes will be perfect, but they won't arrive quickly.